Shipping policy
At Utility Pipe Supply, we are committed to providing efficient, reliable shipping so your products arrive on time and in excellent condition. Below is an overview of our shipping policies and procedures.
Delivery Options
We offer several delivery methods to fit the needs of each order:
- UPS and USPS Standard Shipping
- LTL (Less Than Truckload) Freight
- FTL (Full Truckload) Freight
- Delivery via Utility Pipe Supply trucks (availability depends on your location and order size)
Shipping Times
Shipping times typically range from 3 to 21 days, depending on stock availability, order size, and any customizations requested.
Order Processing
Orders are processed within 1–2 business days. Orders placed after 12 PM are processed the next business day. Please allow additional time during peak seasons or holidays.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. Final costs will be displayed at checkout before you complete your purchase.
Tracking Your Order
When your order ships, you will receive a confirmation email with a tracking number. Use this number to follow the status of your delivery through our Order Tracking page.
International Shipping
At this time, we ship within the United States only. For international shipping inquiries, please contact our customer service team.
Damaged or Lost Shipments
If your shipment arrives damaged or does not arrive, contact our customer service team immediately. We will work directly with the carrier to resolve the issue and ensure you receive your products as quickly as possible.
Customer Service
For shipping questions or support, please contact us:
- Email: sales@utilitypipe.net
- Phone: (815) 337-8845
Utility Pipe Supply is committed to providing a smooth and dependable shipping experience from order to delivery. Thank you for trusting us with your underground utility supply needs.